This bundle is brought to you in collaboration with DF Music Inc

$1,692.90

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Orders ship out via UPS or USPS at our discretion. Carrier is chosen based on size of package and location of buyer.

Orders received by 12pm (CST) will be processed same day and ship out the following day. Orders received after Noon (CST) will be processed the following day and may ship either the day of processing or the following day. Orders are processed Monday-Friday. Orders placed on Saturday or Sunday will be processed the following Monday.

Standard shipping time is 5-7 business days plus one day for processing.

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Return Policy

Return Policy

Original sales receipt must accompany returns.

We accept returns for exchange or refund 10 calendar days after delivery of the product. 

For Exchanges: you will be responsible for return shipping and any additional shipping costs associated with the exchange item being sent. Items must be in like new, unaltered and unused condition.

For Returns: You will receive a refund for the product amount less a restocking fee of the greater amount; $15 or original shipping costs on mouthpieces and accessories, 5% of purchase price on instruments. . At our sole discretion after 10 calendar days, we may still offer a refund of your product less a restocking fee of the greater amount; $15 or original shipping costs on mouthpieces and accessories, 5% of purchase price on instruments.  Items must be in "new, unaltered and unused condition". This fee is waived if it is due to manufacturing defect or shipping error on behalf of DF Music Inc. 

Definition of new, unaltered and unused condition is:

    • without showing signs of wear or damage in any way
    • within 10 calendar days of the delivery date
    • unless noted that it cannot be returned or has a different return policy time period other than that 10 days noted in that item's particular item description

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.

Refunds are contingent upon inspection of item(s) once received.

Again you MUST contact us within 10 days if you intend to return ANY item back to our store. Items returned to us AFTER 10 days and WITHOUT contacting us will NOT be refunded. We can be reached at [email protected] or 630-267-9828 M-F 9am-5pm.

Customer is responsible for all return shipping costs if seller is not at fault.

Return Shipping Address:

DF MUSIC INC.

ATTN: RETURNS

6417 N LEAVITT ST. 

CHICAGO, IL 60645

Warranty

Warranty

The JP Musical Instruments 2 year Warranty pledges that all products should be free from manufacturing defects for 24 months from the date of purchase. If not, we promise to either repair or replace without question, providing that:

    • The item was purchased from John Packer Ltd. or one of our authorised retailers.
    • The customer contacts us directly or one of our authorised repair centres in the first instance to report the fault.
    • The item is returned to us or one of our authorised repair centres within two years of purchase (at your cost).
    • A copy of the original sales invoice is returned with the goods.
    • The products have not been subject to abuse, mishandling or used beyond appropriate limits.

Defective products will be repaired free of charge or, at our discretion, replaced with a fully functional equivalent. This is dependent on products being returned to JP Musical Instruments or one of our authorised service centres, shipping paid and suitably packaged within 24 months of the date of purchase. A copy of the original sales invoice must be included. Our warranty is dependent on the following exclusions/provisions:

    • The goods have not been subject to wear and tear from ordinary use.
    • No other person outside John Packer Ltd. or one of our authorised repair centres has repaired or attempted to repair the product. This will render our guarantee null and void.
    • Any manufacturing defect does not relate to a cosmetic or finish fault (including silver plate or lacquer issues) as these may not be covered by our normal warranty.
    • The products have not been subject to abuse, mishandling, used beyond the limits specified by the manufacturer and the customer has complied with any technical instructions for use of the products including those relating to maintenance and care.
    • The product has not been altered by the customer and any fault in the product has not been caused by use of accessories or replacement parts which were not original components of the product.

Any repair or replacement of a defective product will not renew or prolong your guarantee beyond the original period.
We reserve the right to reduce our liability accordingly if delay in advising us or one of our authorised service centres of the fault has compounded the defect.
Consumables such as valve guides, reeds, pads or other items which need replacing under normal usage.
The products were purchased through an authorised JP musical Instruments dealer.
The above provisions and exclusions do not affect your statutory rights and are governed by UK law.

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